FAQ

1. How long does it take to process and ship my order?

Orders are typically processed within 1–2 business days (Monday to Friday). Once shipped, delivery within the United States usually takes 3–7 business days. Orders placed after 4:00 PM EST will be processed the next business day.

2. Do you charge for shipping or returns?

Shipping is free on all orders within the U.S. We also provide a free return shipping label inside the package, so there are no additional costs for returns.

3. Can I return or exchange an item if I’m not satisfied?

Yes, we accept returns and exchanges for both defective and non-defective items as long as they are in new condition and returned within 15 days of delivery.

4. How do I return a product, and where do I send it?

To return a product, simply use the prepaid return label included in your package and mail the item back to:
BWB Media Inc, 517 35th St, Unit B, Newport Beach, CA 92663, USA.

5. When will I receive my refund after returning an item?

Once we receive and inspect your return, your refund will be processed within 7 business days to your original method of payment. No restocking fees apply.

 

Contact Us

For any shipping-related questions or concerns, please reach out to us:

  • BWB Media Inc, 517 35th St, Unit B Newport Beach, California, 92663, United States.

    Business Registration Number: 83-4347848

    Email: contact@alternativenation.net

    Phone: +19494144873

    Office Hour: 9AM-5PM ET (Monday to Friday)

    (GMT-05:00) Eastern Standard Time (New York)
    Email, Phone Call & Live Chat Available